If you are unable to find answers to your questions on this page, please reach out to us at info@acornandanchor.com.

What are your hourly fees?

Our fees vary by therapist, but on average, the rate is $165-$250 per 50 minute session. Intake sessions are slightly longer and fees range from $250-275 for the full intake process and session fee (50-70 minutes). If you are open to working with an MSW student who is supervised by our Clinical Lead, the fee is $150 per 50 minute session.


Why are intake sessions more expensive?

Intake sessions are longer, require more rigorous information gathering, and sometimes include several family members. Further, the process leading up to intake includes a lot of administrative work including the referral, account set-up, matching process and other tasks. Intake sessions are 60-70 minutes, compared to ongoing 50 minute sessions.


Do you offer a sliding scale?

Yes we do, however, it is at the discretion of the independent practitioner (therapist) to negotiate a reduced rate with you as the client. Each therapist is only able to provide a specific number of sessions at the sliding scale rates. 


Do you bill insurance directly?

No - we invoice you, the client, by saved payment method (credit card on your secure, encrypted account) and email you the receipt. It is your responsibility to make a claim with your insurance provider directly. PLEASE be sure to remember that each therapist at the Centre is an independent practitioner and claims must be made in the individual therapist's name and with their registration number (OSWSSW). Any contact from insurance companies will be responded to by the individual therapist as we are a collective working together in a shared space.


What if my insurance coverage runs out?

Our therapists believe in a relational, individualized approach and we do not typically offer short-term services. This type of therapy is a process that ends when clients are ready to move forward. Be prepared to plan ahead for ongoing weekly or biweekly sessions with your/your young person's therapist. If finances are an issue, please speak to the therapist and let them know. They may be willing to offer a sliding scale.


Can I book a phone consultation?

At the moment, our administrative team cannot offer phone consultation. However, each of the centre's clinicians has a biography about the work they do on Team page. If you click on a therapist profile, you will find a biography that will help you determine who you would like to work with. Some therapists will offer a phone consultation once you have been matched. If a match does not seem like the right "fit" you can let us know!

You can email info@acornandanchor.com to connect with our therapists.


Why hasn't anyone responded to my email query?

Although we do try to respond quickly, please allow up to 4-5 business days for a response to a request for services. Additionally, please do check your email folders to see if our response was accidentally moved to your junk or other tabs.


Do you offer in-person sessions during COVID-19?

As an essential service, we offer in-person therapy during COVID, and each of our therapy rooms has an air purifier. Our Centre has been given a "gold star" for COVID safety according to Public Health recommendations. 

Depending on current restrictions, client/therapists preference, and client reporting of exposure, you may be asked to wear a mask for the duration of the session, your therapist will wear one as well. Most therapists can offer online sessions in the event of a client exposure or symptoms.


Do you practice CBT/DBT?

Cognitive Behavioural Therapy (CBT) and Dialectical Behavioural Therapy are highly structured types of therapy that are very popular among therapists and are beneficial for treating a range of mental health challenges. All of our therapists have experience with CBT techniques, however, it varies by individual therapist whether they feel comfortable following a structured CBT model. 

We prefer to use a relational approach that integrates a variety of approaches and is personalized to client needs, ages, and stages of development, addresses trauma related issues and other complex factors that make each individual unique.


Do you offer online/video session?

Most therapists are able to offer in-person or video sessions, or a hybrid of both depending on your needs. For younger children, we strongly recommend in-person throughout, and for teenagers and adults, we recommend in-person for the first 4-6 sessions minimum, to build rapport with your therapist.


How do I make an appointment?

Contact our administrator at info@acornandanchro.com for an initial referral and screening for a good match of therapist.

You will be asked to sign up for an account, and provided with information about OwlPractice, our secure and encrypted platform for services. You will be asked to input your personal information as well as your method of payment. If you are seeking therapy for your child or teen, or for your family, each member will need to sign up for an account with credit card details (it can be the same card) Your private card details are not seen by us, and in your own, or child's account, only the last 4 digits will be visible. This is so that appointments can be booked, and billed in the caregiver's name(s), or the child's name depending on who is in attendance. For family or dyad sessions, the names of attendees will be listed on your receipt. Please ensure that you make claims for each person splitting the fees for sessions if needed. 

Your therapist will contact you via email to arrange a time to meet (be sure to check your email folders as they will reply from their own professional email account - theirname@acornandanchor.com).


What happens after I sign up for Owl?

You will have access to your private account on Owl. Keep the webpage in your favorites to access it easily. You will receive several forms (4 minimum) to complete prior to your first session. These must be submitted as soon as possible and using the link provided in the email from info@acornandanchor (so check all email folders to locate these and add it as a safe contact!) Your child/youth will also receive forms, depending on their age) to complete. Owl Practice also includes a private messaging system to you and your therapist (which we ask all client to use regarding all personal information or clinical conversations with your therapist). You will also be able to see your next scheduled appointments and click on the appointment if it is online, to join your session. Owl also sends reminders, all processed payment receipts (usually processed at the end of each week). 


What age range of children do you work with?

We have therapists who specialize in work with children as young as 5+ and who have research background and experience working with perinatal, infant and early childhood mental health as well. 


I really want my child/teen to come to therapy but they don't want to come, what should I do?

Therapy requires 'buy-in' from clients, and relationship can not be forced in a therapeutic setting. We can, however, provide parent/caregiver support and consultation that may be helpful in home and school environments and this may also lead to your young person becoming interested on coming too! 


Do you work with parents/caregivers?

We provide psycho-education and support for parents/caregivers regarding a child or teen's struggles based on the symptoms, exceptionalities and neurodiversity that you/your child reports to us, without breaking confidentiality. If your child is currently seeing a therapist at the Centre, you can request a "parent session" to learn tools and strategies or attend one of our workshops (coming soon). However, as we highly value our child and teen client privacy and trust, the therapist can/will not disclose anything that has been discussed in sessions without your child's explicit consent.  If a parent requests their own ongoing therapy, or family sessions, we may recommend a different therapist at the Centre in order to maintain trust and an ongoing relationship with your child. 


What type of therapy do you do?

We use an 'integrative approach' that uses elements from several different theoretical models. Please see our "About Us", "Our Team" and blog posts on the Acorn and Anchor Approach for more information.


Why are psychological evaluations important?

If you are seeking a Psychological Assessment or Psycho-Educational Assessment, we can help! Assessments can be very important in helping to guide your therapist in providing psychoeducation to you and your young person that will help them to understand and manage symptoms, reduce shame or blame of self, enhance self-worth and enhance the parent-child relationship.  Additionally, if you are seeking special school-based supports from elementary to post-secondary, a full assessment from a registered Psychologist will be most effective (and is required by most educational systems) at explaining your child/youth's needs for accommodations or technological supports.